Search Results
Log in & Registration
Do I need to log in to purchase an item?

Only New Holland Dealers and Staff can register and log in to the website.

You can add items to your cart and check out without logging in.

How do I reset my password?

Click Forgot Password on the login page. Enter your email, and follow the link sent to reset it.

How do I update my account?

Log in and click on My Account in the footer to update your details.

↑ Back to top

Shopping & Ordering
Do items stay in my cart?

Items remain in your cart for 24 hours, then return to stock. To remove items, go to Checkout and click the delete icon.

Can I change or cancel my order?

Email us here as soon as possible. Changes or cancellations can only be made before dispatch.

I didn't get a confirmation email or invoice. What should I do?

Check your spam/junk folder. If it's still missing, please contact Customer Service here.

↑ Back to top

Delivery
Can I collect my order?

No. All orders are processed through our automated warehouse and must be delivered.

Is there a delivery fee?

All orders under $100 incur a $15.00 delivery fee.

 

When will my order be dispatched?
Orders placed before 11am AEST: dispatched same day
 
Orders placed after 11am AEST: dispatched next business day
What are the estimated delivery times?
• Melbourne Metro: 1 business day
• VIC / Sydney / Adelaide: 1–2 days
• Brisbane: 2 days
• NSW / SA / ACT: 2–3 days
• Hobart / TAS / Perth / Darwin: 4–5 days
• QLD / WA / NT: 5–7 days
 
Delivery times are estimates only.
Can I track my order?

Yes. You'll receive an email with a tracking link and consignment number once your order is dispatched.

Can I get Proof of Delivery?

Yes. Email us here and quote your order number.

Can I deliver to a PO Box?

No. All orders must be delivered to a street address.

↑ Back to top

Payment & Security
What payment methods are accepted?

Credit Card (VISA and Mastercard) can be used to make a purchase.

CNH Dealers can apply for an account - please reach out to us here.

Is my payment information secure?

Yes. We use encrypted, secure checkout. Credit card details are sent directly to the bank and not stored on our servers.

↑ Back to top

Returns & Exchanges
Can I return an item?

Yes, if returned within 14 days, unworn, in original condition with tags and invoice. Change-of-mind returns are accepted.

Reach out to us here for more information. 

Can I exchange an item?

Should you wish to exchange the item for an alternative size or colour, please contact the New Holland Store Team here

Upon exchange approval, you will need to enclose your goods with a postage-paid, self addressed bag (Australian residents only).

If the item is no longer available, a refund will be provided to your original method of payment. 

What do I do if I have received a damaged or incorrect item?

If you have received the incorrect item or damaged stock, please email The New Holland Store Team here within 21 days of receiving your order. A returns authorisation number will be issued so goods can be returned to our warehouse. 

↑ Back to top

Other questions
Having a technical issue?

Email the New Holland Store Team here with details of the problem.

Who is Zinc?

Zinc is New Holland's preferred merchandise provider.

When you order branded merchandise through Zinc you can be assured that the item reflects New Holland's purpose and values and has gain pre-approval from the brand team.

Can I place an order for merchandise that's not on the website?

For any adhoc or customised merchandise, please contact:

Katherine Nestor

katherine.nestor@zincgroup.com

 

↑ Back to top